Results-driven business leader with 25 years of deep experience focused on Revenue and Profitability - P/L management, sales, presales, demand generation, lateral growth transformational programs, global delivery, quality assurance, optimization of the overall customer satisfaction score -CSAT Currently responsible for India Business Unit (IBU), develop a business plan that anticipates changes, opportunities, and ensures profitability, strengthen alliances and build & drive teams with key business partners and customers to ensure all planned targets are achieved. Presales -Leadership at Bids & Proposal effectiveness, Crafting winning strategy to win New deals and sustaining existing customers and improve overall pre-sales effectiveness of the organization. Have led & setup global delivery engine, managing large team setups, client delight focus across all our operating geographies- leading the operational turnaround of the company by working on cost optimization & sustainable Delivery Platform in Products and Services business. Non-linear growth - Have led the organization in the area of Product engineering using BPM, SOA, and ESB by driving the roadmap for the next generation of IP led solution accelerators and differentiators to the organization. Have led QA/MR Defined, implemented, managed and achieved CMMI L5 1.3 Version process certification by partnering with KPMG. Provides leadership to the KM teams that have created key enablers, productivity accelerators and differentiators to the organization. Prior to BCT, Chari has worked at Tech Mahindra, Xoriant, 3i infotech, & TVS Group.
Marketing & Strategy

Understanding net promoter journey

A report by Deloitte & Touche found that businesses with


Customer Journey Analytics (CJA)

Visualize the customer’s journey across channels to convert insights into


Appointing Strategic Account CHAMPION to drive growth and profitability

Building relationships with existing clients to transform them into strategic


The Rise of the Citizen Developer

Forrester forecasted low code platform growth for 2020 at USD

Talent Management

Managing Your Company Growth with OKRs

To stay competitive, businesses need agile alignment that links employee

Marketing & Strategy

Rise of the Growth Hacker

“Growth hacker is a person whose true north is growth”


Accelerating API Adoption

In the digital economy, Application Programming Interfaces (APIs) are vital


Service Innovation in the Digital Age

In  the technology-enabled virtual enterprise, business agility depends on IT


Seeing the Big picture – “System thinking”

System thinking (ST) is an approach of thinking that embraces

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